AI
(Artificial
Intelligence)
Artificial Intelligence delivers tangible business benefits when integrated into daily operations. We have implemented AI solutions that enhance customer service, accelerate information retrieval, and reduce manual workload.
Our expertise includes intelligent chatbots that retrieve answers directly from internal systems and applications that automatically summarize project reports. Furthermore, we have developed solutions for automated image analysis, churn prediction, and real-time speech translation to empower customer support teams.
Better decisions by combining data and AI securely
Miracle Retrieval Augmented Generation (MRAG) is a modular, productized RAG framework by Miracle that enables fast, controlled, and secure development of AI applications. It brings the benefits of AI directly to business operations by providing ready-to-use foundations and reusable modules that can be flexibly expanded with additional components based on specific use case requirements.
Thanks to its modular architecture, MRAG significantly accelerates the deployment and further development of RAG solutions. Unlike off-the-shelf products from large vendors, MRAG is not limited to a generic model; instead, the solution is tailored as part of the project to meet the precise needs of the organization. This ensures that the outcome genuinely supports the business without the compromises often found in pre-packaged software.
Security and data management are at the core of MRAG. The solution ensures that corporate data remains strictly under the organization’s control and is never shared with public large language models (LLMs). This supports requirements for handling personal and confidential information while enabling the efficient and secure utilization of existing data. Responses are always generated from the company’s own knowledge base, and source citations are available to increase transparency and reliability.
Technically, MRAG leverages the built-in AI capabilities of the Oracle AI Database 26ai and the Oracle APEX application development platform. This combination allows for the rapid and cost-effective implementation of AI applications directly on top of the database. When needed, MRAG can also be implemented using other technologies, making it a flexible and scalable choice for various architectures.
Foundations of a Successful Solution
1. Data Requirements
We analyze the characteristics of your source data to ensure optimal AI performance:
- Format: Identifying the types of files and documents available (e.g., PDFs, database tables, unstructured text).
- Volume and Language: Assessing the total amount of data and the languages it contains.
- Accessibility: Defining where the data is stored and the methods for secure access.
2. Technical Requirements
We define the operational parameters to ensure the solution integrates seamlessly into your business:
- System Compatibility: Identifying the platforms and systems the solution must support.
- Operating Environment: Defining where the solution will be deployed (e.g., Cloud, On-premise, or Hybrid).
- Accuracy and Performance: Setting benchmarks for the precision of results and system response times.
- Technology Stack: Selecting the appropriate models and software, and defining how they integrate with existing infrastructure.
- Data Handling & UX: Establishing how users input information and how that data is securely stored and managed.
Proven Solutions & Success Stories
In the field of application development, we deliver tailored software solutions utilizing Oracle APEX technology.
Our approach enables the rapid development of secure and scalable business applications customized to meet our clients’ specific needs.
AI-Driven Efficiency in International Innovation
The Challenge: Scattered documents and massive datasets made information retrieval and manual summarization a slow, labor-intensive task for experts.
The Solution: Miracle implemented a comprehensive AI strategy and intelligent chatbots. These solutions analyze both documents and database records by leveraging the advanced capabilities of the Oracle AI Database 26ai.
The Benefit: The AI retrieves and summarizes answers in seconds, freeing up expert time from manual tasks for strategic development. Because the responses are grounded in the organization’s own data, decision-making is always fact-based and reliable.
AI-Powered Image Recognition and Analysis
The Challenge: Manually reviewing large volumes of images to identify specific features is slow, prone to human error, and ties up valuable expert resources.
The Solution: We developed a custom AI model that automatically detects and analyzes predefined objects within images with high precision and speed.
The Benefit: Automation significantly accelerates the process, enabling the handling of much larger datasets without increasing costs. Experts are freed from routine inspections to focus on data utilization and strategic decision-making.
Predictive Customer Churn Analytics
The Challenge: Losing customers was often noticed only after a cancellation notice had already arrived. By then, it was too late to react, and valuable accounts were lost to competitors.
The Solution: Miracle developed a predictive model that identifies patterns in customer behavior signaling a potential intent to switch providers. The system alerts the sales team well in advance, before any formal cancellation occurs.
The Benefit: The sales team can proactively target retention efforts toward the customers most likely to leave. This improves customer retention (churn rate), optimizes sales resources, and enables timely, personalized offers to secure the long-term relationship.
Real-Time AI Interpretation Solution
The Challenge: The lack of a common language slows down service and leads to misunderstandings. Arranging traditional interpretation services is often slow and costly, making daily service encounters rigid and inefficient.
The Solution: We developed an application that provides on-the-fly speech interpretation and repeats the translation out loud. It enables fluent conversation in any language and serves as a reliable aid in all face-to-face interactions.
The Benefit: Service speed increases as customers are understood in their own language. The solution brings significant savings in interpretation costs and ensures that no vital information is lost behind a language barrier.
Automated and Standardized Project Reporting
The Challenge: Project managers spent excessive time manually gathering data from various systems into Word documents. The process was slow and labor-intensive, preventing management from receiving a clear or real-time overview of project statuses.
The Solution: We developed an Oracle APEX application that automatically aggregates project data into a centralized platform. An integrated AI analyzes technical details and generates concise summaries, which experts then review and finalize.
The Benefit: The time spent on reporting was significantly reduced, allowing experts to refocus on project leadership. Management now has access to comparable, up-to-date information to support decision-making. Simultaneously, automation ensures consistent report quality and eliminates manual errors.
Intelligent Knowledge Retrieval from Document Archives
The Challenge: Managing vast amounts of documentation had become overwhelming, and traditional keyword-based searches were no longer sufficient for finding specific information. This placed an unnecessary burden on internal support services and diverted employee time away from productive work.
The Solution: We implemented an AI chatbot utilizing Oracle’s latest AI and graph technology. The application does more than just match keywords; it understands the semantic meaning of the content and the complex relationships between different documents.
The Benefit: Information retrieval was significantly accelerated, streamlining daily workflows and ensuring that everyone has access to the most up-to-date instructions. As employees can now find answers independently, the workload for HR and ICT helpdesks has decreased, freeing up expert time for strategic development.
Oracle APEX
Oracle APEX (Application Express) is a high-performance, intuitive low-code platform that accelerates application development, enabling powerful solutions without heavy coding investments.
With APEX, we create innovative user interfaces where AI-generated insights are presented to users in a clear and actionable format.
Miracle is Finland’s leading expert in leveraging Oracle APEX for AI application development, helping you turn artificial intelligence into a distinct competitive advantage.
What Can You Build with Oracle APEX?
Build Cloud and Mobile Applications
Turn your database into a functional application
Transform legacy forms into modern web applications
Seamless Data Integration with External Ecosystems
Create interactive reports and dashboards
Our Service Process
Customer satisfaction, reference-quality delivery, and long-term partnerships are our highest priorities.
We are committed to providing our clients with industry-leading data management, driven by extensive experience and professional pride.
Contact us
Get in touch by phone or email to discuss your upcoming project. We’ll help you define the scope, timeline, and any specialized requirements to get started.
Assessment and Evaluation
We conduct an initial review to assess the necessary resources, including technology and personnel, while taking the client’s specific needs into account.
Proposal
The proposal is provided in writing and includes: scope of work and deliverables, schedule, pricing, technologies used, responsibilities, and warranties.
Contract
Following the approval of the proposal, a formal written contract is established.
Project Planning and Kick-off
We establish a detailed project schedule and ensure all necessary resources are secured for a successful start.
Implementation
Work is executed according to the agreed schedule.
Fast response times and continuous situational awareness
We ensure your databases are available and operational at all times
Our expertise spans a wide range of database technologies, including Oracle, MySQL, MariaDB, SQL Server, PostgreSQL, and Snowflake. Our solutions operate flexibly across cloud environments and on-premises infrastructures, supporting both Linux and Windows platforms.
Our deep-rooted Oracle expertise enables the development of advanced application solutions. As Finland’s leading Oracle APEX expert in AI applications, we leverage the platform’s full potential to deliver innovative and cost-effective solutions tailored to your business needs.
Miracle Finland has been serving clients since 2007. Discover our services!
Miracle Finland Oy
Business ID: 2130185-7
+358 75 328 5552
info(a)miracleoy.fi
Työpajankatu 10 A10a (3. FL)
00580 Helsinki
Miracle SEA Consulting Pte Ltd
3791 Jalan Bukit Merah #09-17,
E-Centre@Redhill,
Singapore 159471
Send us a message:
"*" indicates required fields
Our solutions streamline and enhance the way you use data.
Miracle delivers measurable results in performance, reliability, and cost-efficiency. Every project is a step toward a stronger and more intelligent business.
Our expertise lies in Oracle technologies, data management, artificial intelligence, and Oracle APEX applications. Our solutions streamline and enhance the way you use data.
A more reliable data infrastructure
Our solutions ensure data integrity and availability under all conditions, minimizing downtime and errors.
Scalable and secure architecture
We build systems that grow with your business and meet the most stringent security requirements.
More cost-effective development
Oracle APEX solutions enable rapid application development without heavy coding, saving you both time and resources.